How to Manage Your Emotion During the Construction Process

The role of project manager in residential renovations is one of the most challenging positions to be in with respect to client service. You are in people’s homes and managing a client’s largest single financial investment of their lives on their largest single asset.

October 29, 2020

How to Educate Your Customer About Product Purchases

We’ve all been there; a client looks at an estimate you’ve provided and starts to break it down line-by-line, trying to understand individual costs instead of looking at the overall big-picture of the project.

September 25, 2020

Generating Repeat Business

Congratulations – you just made a sale! The customer trusted you enough to give you a try. That’s the good news. Unfortunately, having conducted sales training programs for more than 25 years, I’ve observed that gaining new customers also comes with bad news. Merely providing products or services as promised does not generate customer loyalty.

September 24, 2020

Your 30/60/90 Day Action Plan

By Rob Koci You have a pile of things you need to get to within your business, but what will return you the best bang for your buck? It’s common in all businesses to prioritize initiatives, so

August 04, 2020

COVID-19 safety protocols for contractors

The Canadian Construction Association has issued an excellent summary of recommended safety procedures for all contractors By Steve Payne Let’s start with the obvious: COVID-19 has upended all

April 03, 2020