Generating Repeat Business

Congratulations – you just made a sale! The customer trusted you enough to give you a try. That’s the good news. Unfortunately, having conducted sales training programs for more than 25 years, I’ve observed that gaining new customers also comes with bad news. Merely providing products or services as promised does not generate customer loyalty.

September 24, 2020

Your 30/60/90 Day Action Plan

By Rob Koci You have a pile of things you need to get to within your business, but what will return you the best bang for your buck? It’s common in all businesses to prioritize initiatives, so

August 04, 2020

COVID-19 safety protocols for contractors

The Canadian Construction Association has issued an excellent summary of recommended safety procedures for all contractors By Steve Payne Let’s start with the obvious: COVID-19 has upended all

April 03, 2020

Maximizing cash flow under the COVID-19 slowdown

Protecting yourself from the virus is one thing. Here are some tips for taking a strategic approach to keeping your business afloat until business-as-usual returns.By Steve RyanLike any rational perso

April 03, 2020

How One Contractor Found Success By Getting Off the Tools

By Steve Payne He’s a multi-million-dollar renovation contractor now, but there was a time when Andrei Sosnovsky didn’t have enough money to buy food. Andrei, owner of Sosa Inc., a Vaugh

March 12, 2020