A Passion for service

Making a personal connection is key to providing great service

Dave Leonzio says travelling is second nature to him. That’s a good thing, because as Sexton’s Business Development Manager for the Prairies, Territories and northwestern Ontario, he covers the largest geographical area for the Group. “Being in front of our members and managing those relationships is an important part of my job,” Dave says. “I manage about 150 business relationships across my territory. The roster of members in Leonzio’s vast territory includes everything from a typical hardware store up to a truss manufacturer, with several specialty exterior, plumbing and electrical suppliers thrown in. “I have about a 65-percent/35-percent, rural/urban mix as well, so a wide range of businesses and markets,” the 11-year Sexton veteran explains. “For that reason, it helps to be a bit of a Swiss Army Knife, able to deal with anything the member might need. One day I might be working with a vendor to solve a supply issue, then the next day I might be training some employees on how to use the member portal.” In terms of his professional background, Leonzio calls himself a “retail specialist.”

Prior to joining Sexton, he worked managing stores and providing customer service training for a national sporting goods chain, a service he continues to provide for Sexton members and employees. “Through my experience I understand the retail side and what it takes to be a good merchant. Good customer service is something I’m really passionate about.”

Dave says it helps to be a bit of a Swiss Army Knife to be able to deal with anything the member might need.