When a Member Calls We Respond
MESSAGE FROM THE PRESIDENT • Steve Buckle
When a Member Calls, We Respond
This week was a typically busy one for me. Along with a lot of other things, I worked with a member to source a single interior door, solved a product claim for another member and negotiated special pricing on a project for a third. These might not seem like “Presidential” duties, but working for our members is what we do at Sexton Group, and that goes for everyone, including me.
The primary customer for most Sexton members is the contractor, and everyone knows contractors are famous for “needing it yesterday.” Luckily our member dealers specialize in problem-solving and quick turnaround, so they respond to these ongoing service challenges magnificently.
At Sexton Group, we strive to be just as good as our members when it comes to responding to service challenges. When issues come up, we do our part to contribute to our member’s effectiveness by getting answers from vendors quickly when the member can’t. Whether the issue is price, delivery, product claims or anything else, when one of our members calls we spring into action because we know their reputation is at stake.
No matter what the issue might be, Sexton Group members can count on us to offer a live voice and a knowledgeable helping hand to resolve their problem efficiently and effectively. That’s our job and we love it.