NRHA – Services and Courses for Independent Dealers
What You Get for Your NRHA Membership
As a member of the North American Retail Hardware Association you have unlimited access to a number of valuable training and information resources provided through the members-only portion of NRHA.org. These include:
NRHA’s Basic Training Series
NRHA’s new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing sales associates gain the confidence they need to be successful on the sales floor or out in the lumberyard.
NRHA’s Basic Training Courses Include:
- 11 Core Hardlines and 9 Building Materials Chapters
- Product Photos & Descriptions
- Frequently Asked Questions
- Upselling & Add-On Selling Techniques
- Selling Skills
- Merchandising Techniques
The series covers topics on Internal Theft Prevention, External Theft Prevention and Store Safety & Security.
Three Pennies of Profit
This instructional video course educates your employees on the real impacts of shrinkage, breakage and inventory mistakes on your bottom line. As an added benefit for NRHA members, you can test your employees on what they learned in the video to be sure they retain this valuable informat
How-To Series Onlineion. This is a great tool for staff meetings. This series of 71 online project brochures shows your customers how to do various popular home improvement projects. Many titles contain animated modules to help both customers and employees better understand these projects. Each title also contains a complete checklist of tools and materials to make sure customers don’t leave your store without the materials they need to complete the project.
PlanitDIY (NEW) Your Hometown Hardware Resource
PlanitDIY.com is yours: add it to your website today. Give your customers the most complete home repair and maintenance how-to information available anywhere. This is a program of 80 how-to videos showing many projects, with more being added all the time. Designed for your customer with a link on your store website. This can be added with a special link so that your customers will not see other stores. Please check out the complete website at: PlanitDIY.com.
Project PRO (NEW)NRHA has launched a new program for project selling, which will feature videos from PLANITDIY and be set up as training with testing at the completion of the course.
A series of webinars is archived on nrha.org and can be used at any time by NRHA Canada members.
Cost of Doing Business Study
Benchmark your own financial performance against this annual study that provides industry income statements, balance sheets and various performance ratios for both average and high-performance stores. With the online calculator, you can plug in your numbers and compare your own performance by line item against industry benchmarks for hardware stores, home centers and lumberyards.
Human Resources Hiring Tool: Forté
Forté is an interpersonal communications system that identifies a person’s natural communication style, preferences and strengths, how they have been adapting to a specific individual or environment and how they are most likely coming across to others. Designed to enhance interpersonal relationships, Forté identifies and maximizes the positive strengths of individuals and teams and minimizes their chances for misunderstandings and conflicts. Forté helps you identify the individual’s communication style and shows you how to work with each person most effectively.
( for more information about joining NRHA Canada.)